Refund and Cancellation Policy

Draft for attorney review. Items in [brackets] must be completed before launch.

Last updated: [DATE]

Cancel anytime

You can cancel a paid plan at any time from Dashboard → Manage billing. Your plan stays active until the end of the period you have paid for, then your account moves to the Free plan. Your scan history is kept.

Pro free trial

New customers can try the Pro plan free for 7 days. We ask for a card at sign-up but charge nothing during the trial. If you don't cancel before the trial ends, your Pro plan starts and your card is charged the plan price (monthly or yearly, as you chose). You can cancel during the trial from Dashboard → Manage billing and you won't be charged. One trial per customer.

14-day money-back guarantee on your first payment

If ShipShield isn't right for you, email contact@cloudonesoftware.com within 14 days of your first payment for a plan and we will refund it in full. [BUSINESS DECISION: confirm this default]

Renewals

Monthly and yearly renewals are not refunded for unused time, except where the law requires it or where a service outage on our side prevented you from using paid features for a significant part of the period. We email yearly subscribers a reminder before each yearly renewal. [BUSINESS DECISION: confirm yearly-renewal refund terms]

Customers in the EU and UK

You may have a statutory 14-day right to withdraw from a contract for digital services. If you ask us to start the service immediately, you acknowledge that you may lose that right once the service has been fully provided, or pay for the portion used. [ATTORNEY TO REVIEW]

How refunds are paid

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.

Plan changes

You can switch plans, or between monthly and yearly billing, from Manage billing. Changes take effect immediately, with a prorated charge or credit for the rest of the current period.